1. General Provisions
1.1 These Terms of Use (“Terms”) govern the use of the online store cleanhero.ee (“Online Store”), operated by DoConnect OÜ, registration code: [16229408], address: [Sõle 14, 10611 Tallinn], email: info@cleanhero.ee (“Service Provider”).
1.2 The Online Store operates on the WordPress platform, using WooCommerce extensions and several plugins. The hosting service is provided by Hostinger.com.
1.3 The products sold in the Online Store are intended for professional use by businesses such as cleaning companies, laundries, and HoReCa sector enterprises.
1.4 The Service Provider is not responsible for improper use of the products. All products come with appropriate instructions, and their safe use requires professional knowledge and skills.
2. Placing an Order and Conclusion of the Contract
2.1 Both individuals and legal entities who are at least 18 years old can purchase goods from the Online Store.
2.2 To place an order, select the desired products and add them to the shopping cart. Then fill in the required fields (name, contact information, delivery address, etc.) and choose the appropriate payment and delivery method.
2.3 The Online Store uses EveryPay (LHV) payment solution for processing payments.
2.4 For the delivery of goods, we use logistics services from DPD and Omniva.
2.5 The contract is considered concluded at the moment when you have paid for the order and received a confirmation by email.
3. Prices and Payment
3.1 All prices in the Online Store are in euros and include VAT.
3.2 Payment is made via the payment method chosen during the order process (bank link, credit card, etc.) facilitated by EveryPay (LHV).
3.3 The Service Provider has the right to change the prices displayed in the Online Store at any time. If the price changes after the order has been placed, the price valid at the time of order confirmation applies.
4. Delivery of Goods
4.1 Products are delivered within the territory of the Republic of Estonia. Delivery methods and times are specified during the order process.
4.2 The cost of delivery is borne by the Customer, unless otherwise agreed.
4.3 Upon receipt of the goods, the Customer is obliged to check the conformity of the shipment to the order and for any possible damages. In case of discrepancies, the Service Provider must be notified immediately.
5. Right of Withdrawal and Return of Goods
5.1 A Customer who is a consumer has the right to withdraw from the contract within 14 days from the receipt of the goods without giving any reason, except in cases where the product is made according to the Customer’s personal needs or is perishable.
5.2 To exercise the right of withdrawal, the Customer must submit a corresponding declaration to the email address info@cleanhero.ee.
5.3 The returned goods must be unused, in the original packaging, and in the same condition as at the time of delivery.
5.4 The costs related to the return are borne by the Customer, except when the reason for the return is the non-conformity of the goods to the terms of the contract.
6. Submission of Claims and Liability
6.1 The Service Provider is liable for the non-conformity of the products to the terms of the contract as provided by law.
6.2 The period for submitting claims is two years from the delivery of the goods to the Customer.
6.3 The Service Provider is not liable for:
- Damage caused to the product due to the fault of the Customer;
- Defects resulting from improper use of the product;
- Normal physical wear and tear of the product during normal use.
7. Processing of Personal Data
7.1 The Service Provider processes the Customer’s personal data in accordance with the Privacy Policy and applicable legislation.
7.2 The Online Store uses cookies and analytics tools, including Google Analytics, to improve user experience.
7.3 We use MailerLite for sending newsletters. If you have given consent, we may send you marketing communications.
7.4 Personal data is used for processing and fulfilling orders, delivering goods, and providing customer service.
7.5 The Service Provider does not disclose the Customer’s personal data to third parties without the Customer’s consent, except in cases provided by law or necessary for the provision of the service (e.g., payment service providers, logistics partners).
8. Cookies
8.1 The Online Store uses cookies to collect information about the use of the website and to provide a better user experience.
8.2 By agreeing to the use of cookies, you consent to their use when opening the website. If desired, you can disable cookies in your browser settings.
9. Final Provisions
9.1 These Terms are governed by the laws of the Republic of Estonia.
9.2 Issues not regulated by these Terms shall be resolved in accordance with applicable legislation.
9.3 Disputes shall be settled by mutual agreement of the parties. If an agreement cannot be reached, disputes shall be resolved in Harju County Court.
Contact us at {email} for questions about our shop.